01
Hotel Information
Prepare the basic details used to identify and operate your property.
- Official property name
- Property address
- Primary hotel contact
- Telephone and email
- Property type
- Hotel website
Getting Started with HotelConnect24
Get Your Hotel Ready for Connected Distribution.
Set up your property, organise rooms and rates, prepare your direct booking route and choose the supported distribution connections that fit your hotel. This guide shows what to prepare and what happens next.
Hotel setup progress
GETTING STARTED
Property profile
Hotel identity and contact details
✓
Room inventory
Room types and capacity
✓
Rates & availability
Commercial hotel inventory
✓
Sales connections
Direct and supported distribution
→
Final review
Verify before activation
○
Your path to HotelConnect24
Prepare Once. Build the Right Foundation.
A clean setup at the beginning makes rates, availability, reservations and future connections easier to manage later.
01
Register
Create the hotel account.
02
Property
Add hotel information.
03
Inventory
Create rooms and rates.
04
Connect
Choose supported sales routes.
05
Review
Check the setup carefully.
06
Go Live
Begin connected operations.
Before you begin
What Should You Have Ready?
You do not need every possible detail before opening your account, but having your core hotel information organised makes onboarding much easier.
02
Room Inventory
Know what accommodation your property sells and how it is structured.
- Room type names
- Number of rooms or units
- Guest capacity
- Bed configuration
- Room descriptions
- Key room features
03
Rates & Policies
Prepare the commercial information used to sell your accommodation.
- Base room rates
- Rate plan structure
- Availability
- Booking conditions
- Cancellation rules
- Applicable taxes or charges
04
Current Distribution
If your hotel already sells online, understand the connections currently in use.
- Current booking channels
- Existing channel manager
- Current booking engine
- Upcoming reservations
- Existing rate mappings
- Important channel restrictions
05
Direct Booking Setup
Prepare the website environment where you want guests to book directly.
- Hotel website URL
- Booking button location
- Room presentation
- Guest contact flow
- Booking terms
- Payment arrangement where relevant
06
Team & Access
Decide who in your business should be responsible for the HotelConnect24 account.
- Account owner
- Operational contact
- Commercial contact
- Technical contact if required
- Internal access responsibilities
- Secure account credentials
Step 01
Create the Property at the Centre of Everything.
HotelConnect24 starts with your property rather than with a distribution channel. This property record becomes the foundation for inventory, reservations, direct booking and supported connectivity.
✓
Use accurate property information
Enter the name, location and contact information used by the hotel operationally.
✓
Select the appropriate property type
Hotels, guesthouses, B&Bs, apartments and other accommodation businesses can have different structures.
✓
Identify the responsible contacts
Keep commercial and operational communication associated with the correct people.
Property profile
FOUNDATION
Property name
Property type
Country
City
Telephone
Hotel website
Hotel inventory
ROOMS & RATES
Room Type
Rate
Available
Status
Classic Double
€129
7
Open
Superior Room
€159
5
Open
Family Room
€189
2
Limited
Junior Suite
€219
3
Open
Step 02
Build Your Room Inventory Carefully.
Your room structure is one of the most important parts of the account. It determines what accommodation is available to be sold through supported booking routes.
✓
Create clear room types
Use names that accurately distinguish the accommodation products your hotel sells.
✓
Set available inventory
Define the number of rooms or units associated with each room type.
✓
Build sensible rate plans
Organise the different commercial offers guests can book for each room.
✓
Review date-based availability
Make sure the inventory reflects what your hotel can genuinely sell.
Step 03
Decide Where You Want Your Rooms to Be Sold.
Once your hotel inventory is ready, you can build the sales strategy around it. HotelConnect24 is designed to support direct bookings alongside additional distribution opportunities.
Your Hotel Website
Connect your hotel's own website to a direct booking route and keep your brand at the centre of the guest journey.
HotelConnect24 Network
Make your property available for supported booking opportunities generated through the HotelConnect24 ecosystem.
External Connections
Add supported external distribution relationships where they fit your hotel's commercial strategy.
Step 04
Review Everything Before Going Live.
Distribution affects live hotel inventory. Before activating supported sales routes, the property setup should be reviewed carefully so that rooms, rates and availability reflect the hotel's real operating position.
✓
Verify room counts
Confirm the inventory available for each room category.
✓
Verify rates
Review pricing and rate plans before they become part of supported booking activity.
✓
Review existing reservations
Make sure current bookings are understood before changing live distribution arrangements.
✓
Confirm activated sales routes
Only activate supported connections your property intends to use.
Pre-live review
READY CHECK
✓
Property details verified
READY
✓
Room inventory verified
READY
✓
Rates reviewed
READY
✓
Availability checked
READY
✓
Sales routes selected
READY
Go-live checklist
Your Final Checks Before Connected Sales Begin.
A careful final review helps prevent avoidable mistakes when hotel inventory begins flowing through supported booking routes.
Already using another system?
Do Not Treat a Live Hotel Migration Like a Blank New Account.
If your property already uses another channel manager or booking system, preparation is especially important. Existing reservations and live availability must be understood before changing distribution connections.
✓
Record your existing setup
Document current room types, rates, channels and important restrictions.
✓
Check upcoming reservations
Know what has already been sold before changing any live availability flow.
✓
Prepare HotelConnect24 first
Configure the new property environment before deactivating an existing system where practical.
✓
Transition deliberately
Move supported connections in a controlled sequence appropriate to the hotel.
01
Audit current systems
Understand what is currently connected and what data is operationally important.
02
Prepare the HotelConnect24 account
Build the property, rooms, rates and relevant settings.
03
Reconcile reservations
Confirm the hotel's existing booking position before cutover.
04
Activate supported connections
Move live distribution only when the new environment has been checked.
Help along the way
You Should Not Need to Guess What Comes Next.
HotelConnect24 includes dedicated resources for setup, onboarding, platform questions and technical information.
Help Centre
Find practical information about using and configuring HotelConnect24.
Visit Help Centre →Hotel Onboarding
Follow the dedicated onboarding route for preparing and activating your property.
Hotel Onboarding →Support
Use HotelConnect24 support resources when you need help with your property or platform access.
Get Support →
Getting started FAQ
Questions Before You Set Up Your Hotel.
What do I need before registering my hotel?
It is useful to have your core property information, hotel contact details,
room structure, current rates and basic availability information ready.
Hotels already using distribution systems should also understand their
current connections and upcoming reservations before making changes.
Can I create the account before all hotel information is complete?
The account can be approached progressively, but the relevant property,
inventory, rate and booking information should be reviewed and completed
before the corresponding live sales connections are activated.
What information do I need about my rooms?
The hotel should be able to identify the room or unit types it sells,
the number available, their guest capacity and the rate plans associated
with them. Additional property and room information may be required
depending on the services activated.
Do I have to activate every distribution option?
No. HotelConnect24 is designed around selecting the supported sales routes
relevant to your property. Hotels should activate only the connections
they actually intend to use.
Can I use my existing hotel website?
Yes. The HotelConnect24 direct-booking approach is designed to complement
an existing hotel website by connecting guests with a supported booking route
rather than automatically requiring the property to replace its existing site.
What if my hotel already has bookings from another system?
Existing reservations should be reviewed before live distribution changes
are made. A hotel already operating another system should treat migration
as a controlled transition rather than simply beginning with empty availability.
When should I switch off my existing channel manager?
An existing live system should not be deactivated until the hotel's
HotelConnect24 configuration, relevant reservation position and supported
replacement connections have been reviewed. The exact cutover process
depends on the property's existing setup.
Where can I see HotelConnect24 pricing?
Visit the Pricing page for the current HotelConnect24 commercial model,
including core channel-management pricing, direct bookings and
HotelConnect24-generated bookings.
Where do I go after the initial setup is complete?
Once your hotel is configured and the relevant supported services are
activated, the HotelConnect24 dashboard becomes the central environment
for managing applicable rates, availability, reservations and distribution activity.
Ready to Build Your HotelConnect24 Setup?
Start with your property, create the inventory you actually sell and prepare a connected hotel distribution strategy around one HotelConnect24 environment.