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Manage Your Booking

Find Your Reservation. Review Your Booking. Manage What Your Rate Allows.

Use your booking reference and the email address associated with your reservation to access the relevant booking-management route. Available actions depend on the hotel, booking source, rate and applicable reservation terms.

View Booking Booking Details Cancellation Changes Guest Support
Booking Lookup Find Your HotelConnect24-Related Reservation
Secure Route
Privacy: Only use the email address associated with the reservation. Never enter payment-card details, passwords or API credentials here.
Find Your Booking Use your reference and booking email
Review Terms Rate and cancellation conditions matter
Manage Where Supported Available actions depend on the reservation
Get Booking Help Dedicated guest-support route
Booking Self-Service

What Can You Manage?

The actions available for a reservation depend on the hotel, booking source, rate conditions and current booking status.

Booking Details

Review Your Reservation

Check the hotel, dates, room or accommodation information and other reservation details made available for your booking.

Dates

Request or Make Changes

Date or reservation changes may be available where permitted by the hotel, rate conditions and booking workflow.

Cancellation

Cancel Where Permitted

Cancellation availability and any related charges or refund eligibility depend on the terms attached to the reservation.

Guest Details

Review Guest Information

Some booking workflows may allow supported guest information to be reviewed or corrected, subject to the reservation rules.

Property

Hotel Information

Review available hotel or property information associated with the reservation and identify the relevant accommodation provider.

Assistance

Get Booking Support

If self-service is not available or the reservation requires manual assistance, use the dedicated HotelConnect24 Booking Support route.

Booking Source

Where Did You Make Your Reservation?

The correct way to manage a reservation can depend on where the booking was originally made.

Choose Your Booking Source Select the option that best matches your reservation to find the appropriate management or support route.
Booking Router
Recommended Route

Before You Make a Change

Check the Booking Conditions First.

Two reservations at the same hotel can have different cancellation, change or refund conditions. The rate attached to your booking matters.

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Check the cancellation policy Understand whether cancellation is permitted and whether charges may apply.
✓
Check the rate conditions Refundable and non-refundable rates can have very different rules.
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Check the booking source The original booking provider may control certain reservation changes.
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Check the hotel’s terms The accommodation provider may apply property-specific booking conditions.
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Review the effect before confirming A change can affect price, availability or cancellation conditions.
Useful Booking Information Prepare
01
Booking Reference The reservation identifier shown in your confirmation.
02
Booking Email The email address used when the reservation was created.
03
Property Name The hotel or accommodation provider associated with the reservation.
04
Stay Dates Check-in and check-out dates for the reservation.
05
Rate Conditions Cancellation, refund and modification terms linked to the booking.
Changes & Cancellations

What Can Affect Your Options?

Booking-management options are not identical for every reservation. Several factors can determine what can be changed or cancelled.

01 Rate Type Refundable, partially refundable and non-refundable rates can have different cancellation and modification conditions.
02 Timing Cancellation or change conditions may vary depending on how close the reservation is to the check-in date.
03 Hotel Policy The accommodation provider can have property-specific terms that apply to the reservation.
04 Booking Source A third-party booking provider may control the reservation-management process for bookings made through its service.
05 Availability Changing dates or room types can depend on whether the requested alternative is still available.
06 Price Difference Changing a reservation can affect the total price if different dates, rooms or rate conditions apply.
07 Special Conditions Promotional, event, package or other special rates can carry their own booking conditions.
08 Payment Status Refund handling can depend on how and through whom the relevant reservation payment was processed.
Booking Security

Protect Your Reservation Information.

Booking support may need enough information to locate a reservation, but it should never require you to expose unnecessary credentials or sensitive payment information in an ordinary message.

Never Send Your Email Password HotelConnect24 does not need the password for your email account to locate or discuss a reservation.
Never Send Full Payment Card Details Do not send complete card numbers, security codes or similar payment credentials through ordinary booking-support messages.
Use Your Booking Reference The reservation reference is usually the most useful identifier for locating a specific booking.
Use The Booking Email Use the email address associated with the reservation when a secure booking lookup requires it.
Check Your Booking Confirmation Your confirmation can identify the property, booking source and relevant reservation conditions.
Protect Unnecessary Personal Data Only provide information reasonably required to identify and resolve the reservation issue.
Need Help?

Can’t Manage the Booking Yourself?

Use the route that matches your reservation question.

Guests Booking Support Use dedicated guest support when you have a reservation-specific question that cannot be resolved through self-service. Booking Support →
Answers Guest FAQ Find answers to common traveller questions about reservations, changes, cancellations and booking support. Guest FAQ →
Terms Cancellation & Refunds Understand the general HotelConnect24 approach to reservation cancellations, refund conditions and booking-source responsibilities. Cancellation & Refunds →
Manage Booking FAQ

Common Questions About Your Reservation.

How do I find my booking?
Use the booking reference and email address associated with the reservation. These details are normally available in your booking confirmation.
Where can I find my booking reference?
Your booking reference should normally appear in the confirmation provided when the reservation was created.
Can I change my booking?
Changes may be available depending on the hotel, booking source, rate conditions, reservation status and availability. Not every reservation can be modified through self-service.
Can I change the dates?
Date changes depend on your reservation terms and whether suitable availability exists for the requested new dates. A price difference can also apply.
Can I cancel my booking?
Cancellation may be available where permitted by the booking conditions. Charges can apply depending on the rate, hotel policy, booking source and timing of the cancellation.
Will I receive a refund if I cancel?
A refund is not automatically guaranteed. Refund eligibility depends on the reservation terms, rate conditions, payment status and the applicable cancellation policy.
What if I booked a non-refundable rate?
A non-refundable rate can limit or exclude refund rights under the booking terms. Review the specific conditions attached to your reservation and use Booking Support if clarification is needed.
I booked through another travel website. Can HotelConnect24 change my booking?
Not necessarily. If an external travel seller or marketplace created the reservation, that provider may control changes, cancellations or refunds. The original booking confirmation should identify the appropriate route.
Should I contact the hotel directly?
For some property-specific questions, the hotel may be the most appropriate contact. However, changes to a reservation may still need to be processed through the original booking source.
Can HotelConnect24 guarantee that my booking can be changed?
No. Modification depends on the applicable reservation conditions, hotel availability and the booking source.
Can HotelConnect24 guarantee a refund?
No. HotelConnect24 cannot guarantee a refund where the applicable booking, cancellation or payment terms do not provide for one.
What if I cannot find my booking?
Check that the booking reference and email address match the original confirmation. If the reservation still cannot be located, use Booking Support.
Should I send payment-card details to Booking Support?
Do not send full payment-card numbers, card security codes, passwords or similar secret information through ordinary booking-support messages.
Booking-management scope: Available self-service actions depend on the reservation, property, booking source, rate conditions and applicable terms. HotelConnect24 does not guarantee that a booking can be changed or cancelled, that a refund is available, or that HotelConnect24 controls reservations made through an external travel provider. The applicable booking conditions and contractual relationship govern the reservation.

Need Help with an Existing Booking?

Use your booking reference and reservation email where supported, or visit HotelConnect24 Booking Support if your reservation requires additional assistance.

Find My Booking → Booking Support